The information provided on The Reformer Shop website is intended for general information purposes only. By accessing our website, purchasing our products or using Pilates equipment supplied by The Reformer Shop, you acknowledge and agree to the following.

General Information

The Reformer Shop makes reasonable efforts to ensure that the information provided on our website is accurate, current and complete. However, product information, specifications, dimensions, colours, features, availability and pricing may be updated or changed from time to time.

Images and descriptions are provided as a guide and may not always represent the exact appearance of the product supplied.

Where exact specifications are important to your purchase, we recommend contacting The Reformer Shop before placing your order.

Pilates, Exercise & Health Disclaimer

Pilates and other forms of physical exercise involve an inherent risk of injury.

Information provided by The Reformer Shop regarding Pilates equipment, exercises, product use or fitness is intended for general informational purposes only and should not be considered medical, health, physiotherapy or other professional advice.

Before commencing a new exercise program or using Pilates equipment, you should consider whether the activity is appropriate for your individual circumstances and seek advice from an appropriately qualified health or fitness professional where necessary.

This is particularly important if you have an existing injury, medical condition, are pregnant, are recovering from surgery or have concerns about your ability to exercise safely.

Safe Use of Pilates Equipment

Pilates equipment should only be used for its intended purpose and in accordance with the instructions, safety information and recommended operating procedures applicable to the equipment.

Users are responsible for ensuring that:

• Equipment is correctly assembled and installed before use.
• Springs, ropes, straps, clips, safety straps and attachments are correctly secured.
• Footbars, Towers, jump boards and other adjustable components are properly locked into position.
• Equipment is positioned on a stable and appropriate surface.
• Equipment is inspected regularly and properly maintained.
• Damaged or excessively worn components are not used.
• Recommended weight and usage limitations are followed.
• Exercises are performed within the user’s ability and experience.

Where appropriate, Pilates equipment should be used under the guidance of a suitably qualified Pilates instructor or other appropriately trained professional.

Commercial & Studio Use

Studio owners, instructors and other commercial operators are responsible for ensuring that their equipment is appropriately installed, maintained and inspected and that clients receive appropriate instruction and supervision.

Commercial operators should establish regular equipment inspection and maintenance procedures appropriate to the frequency and intensity of use.

The Reformer Shop is not responsible for determining the qualifications, competency or suitability of individual instructors or users.

Assembly & Installation

Some products may require assembly, adjustment or installation.

Customers are responsible for following all assembly and installation instructions supplied with the equipment. Where professional installation is recommended, customers should ensure the work is carried out by an appropriately competent person.

Incorrect assembly, unauthorised modification or improper installation may affect the safety and performance of the equipment.

If you are unsure about the assembly or operation of a product purchased from The Reformer Shop, please contact us before using the equipment.

Product Images, Colours & Materials

We make every effort to display our products as accurately as possible. However, colours may appear differently depending on your device, screen settings, lighting conditions and photography.

Products containing natural materials such as timber may feature variations in grain, tone, texture, knots and other natural characteristics. These variations contribute to the individual appearance of the product and are not necessarily defects.

There may also be minor variations between product batches, upholstery materials and finishes.

We recommend requesting further information or viewing available samples where colour or finish is particularly important to your purchase.

Custom Orders

Customers placing custom or special orders are responsible for checking and approving their selected specifications before the order is confirmed.

This may include upholstery colour, timber finish, dimensions, configuration, accessories and other custom selections.

Please refer to our Returns, Refunds & Exchange Policy for conditions relating to custom and special orders.

Measurements & Access

Product dimensions provided on our website are intended as a guide and minor variations may occur.

Before ordering large Pilates equipment, customers should ensure that the equipment is suitable for the intended space and can be transported through all necessary access points, including doors, hallways, stairways and lifts.

Customers are responsible for checking their available space and access requirements before purchasing.

Website Availability

While we endeavour to keep our website available and operating correctly, The Reformer Shop does not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable due to maintenance, technical issues or circumstances beyond our reasonable control.

Third-Party Websites & Services

Our website may contain links to third-party websites, payment providers, social media platforms or other external services.

These services are operated independently of The Reformer Shop. We are not responsible for the content, availability, privacy practices or security of third-party websites or services.

Intellectual Property

Unless otherwise stated, the content displayed on The Reformer Shop website, including text, branding, logos, graphics, product descriptions and original images, is owned by or licensed to The Reformer Shop.

Website content must not be reproduced, distributed, modified or used for commercial purposes without prior permission, except where permitted by law.

Limitation of Liability

To the extent permitted by law, The Reformer Shop is not responsible for loss, damage or injury resulting from the misuse of equipment, failure to follow applicable instructions or warnings, unauthorised modifications, inappropriate exercise selection or use of equipment that is damaged or requires maintenance.

Nothing in this disclaimer is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Where Australian Consumer Law or another applicable law provides rights or remedies that cannot be excluded, those rights continue to apply.

Changes to This Disclaimer

The Reformer Shop may update this Disclaimer from time to time to reflect changes to our products, website, business practices or legal requirements.

The current version will be published on our website.

Contact Us

If you have questions regarding a product, its specifications, installation, maintenance or appropriate use, please contact us at The Reformer Shop.

Last updated: August 2026