Privacy Policy

The Reformer Shop respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, visit our showroom or purchase products from us.

By using our website, communicating with us or purchasing from The Reformer Shop, you acknowledge the practices described in this Privacy Policy.

1. Information We May Collect

We may collect personal information that is reasonably necessary for us to operate our business and provide our products and services.

This may include:

Your name
Email address
Telephone number
Billing and delivery address
Order and purchase information
Product enquiries and correspondence
Showroom or consultation enquiries
Information relating to custom or special orders
Payment and transaction information
Website usage and technical information, such as IP address, browser type and device information
Marketing preferences
Any other information you voluntarily provide to us

Where payments are processed through a third-party payment provider, The Reformer Shop may not directly receive or store your complete credit or debit card details.

2. How We Collect Your Information

We may collect personal information when you:

Make a purchase through our website or directly with us
Contact us by telephone, email, social media or through our website
Submit an enquiry or contact form
Visit or arrange an appointment at our showroom
Request information or a quotation
Place a custom or special order
Subscribe to marketing communications
Interact with our website or social media pages

We may also receive information from third parties involved in providing services to our business, such as payment processors, website providers and delivery companies.

3. How We Use Your Information

The Reformer Shop may use your personal information to:

Process and fulfil orders
Arrange delivery or collection of products
Communicate with you regarding your purchase
Respond to enquiries and provide customer service
Prepare quotations and custom orders
Manage warranties, returns or product concerns
Process payments and maintain transaction records
Improve our website, products and customer experience
Maintain our business and accounting records
Prevent fraudulent or unauthorised transactions
Send promotional or marketing communications where permitted
Meet our legal, regulatory and taxation obligations

We will not sell or rent your personal information to third parties.

4. Payment Information

Payments may be processed through secure third-party payment providers.

Payment providers may collect and process information required to complete your transaction in accordance with their own privacy policies and security practices.

The Reformer Shop does not intentionally store complete credit or debit card details where those details are processed directly by a third-party payment provider.

5. Delivery & Service Providers

To provide our products and services, we may disclose relevant personal information to trusted third parties, including:

Delivery, freight and courier providers
Payment processors and financial institutions
Website and e-commerce providers
IT, hosting and cloud service providers
Accounting and professional advisers
Marketing and communications providers
Other contractors or service providers who assist us in operating our business

We only provide information that is reasonably necessary for these providers to perform their services.

Some service providers may store or process information outside Australia. Where applicable, their handling of personal information may also be governed by their own privacy policies and the laws of the countries in which they operate.

6. Cookies & Website Information

Our website may use cookies and similar technologies to help the website operate effectively, remember preferences, understand how visitors use our website and improve the customer experience.

Cookies may also be used for website analytics and, where applicable, advertising or marketing purposes.

You can usually control or disable cookies through your web browser settings. Disabling certain cookies may affect the functionality of some parts of our website.

7. Marketing Communications

Where permitted, we may use your contact information to send you information about The Reformer Shop, including new products, promotions, special offers or other business updates.

You may unsubscribe from electronic marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us directly.

We will continue to send necessary service communications relating to existing orders, deliveries or customer enquiries where required.

8. Social Media

The Reformer Shop may operate social media accounts through third-party platforms. If you communicate with us or interact with our content through social media, information may also be collected and processed by the relevant social media provider according to its own privacy policy.

9. Storage & Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure. Customers should also take appropriate precautions when providing information online.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and to meet our legal, accounting and business obligations.

10. Accessing or Correcting Your Information

You may contact us if you would like to request access to personal information we hold about you or believe that information we hold is inaccurate, incomplete or out of date.

We may need to verify your identity before providing access to or changing personal information.

11. Privacy Concerns & Complaints

If you have a question or concern about how The Reformer Shop handles your personal information, please contact us.

We will take reasonable steps to investigate and respond to privacy concerns appropriately.

12. Third-Party Websites

Our website may contain links to third-party websites or services. The Reformer Shop is not responsible for the privacy practices, security or content of external websites.

We recommend reviewing the privacy policies of third-party websites before providing personal information.

13. Changes to This Privacy Policy

The Reformer Shop may update this Privacy Policy from time to time to reflect changes to our business practices, website, services or legal requirements.

The current version will be published on our website.